LALI Jewels Shipping | Free U.S. Shipping & Secure Worldwide Delivery

LALI Help

Shipping

Do you charge for shipping?

LALI Jewels offers free shipping on all U.S. domestic orders, with some additional services available at an extra flat fee. All international orders are subject to a shipping charge. International duties, taxes and fees are the full responsibility of the buyer and will be collected by the carrier prior to delivery.

Do I need to be home to receive my package?

LALI Jewels requires direct signature on all packages to ensure safe delivery. If you require any changes or cannot be available for delivery, please contact LALI Jewels customer service immediately.

When will my order ship?

All lead times are listed on the product page and in your order confirmation email. Orders are shipped Monday through Thursday. Transit time varies depending on method and location. Please check your order confirmation for more information.

How can I track my order?

Please refer back to your order confirmation email, which includes a link to track your order progress.

Is your shipping packaging marked/branded?

Our outer packaging is not branded and makes no mention of jewelry.

Can I cancel or update my order?

If you need to cancel your order or make any changes, please contact LALI Jewels customer service within 24 hours of placing the order. If emailing LALI Jewels, kindly include “CHANGE or CANCEL ORDER # [order number]” in the subject line. Please note that because the LALI Jewels team works hard to process orders as quickly as possible, LALI Jewels may not be able to accommodate your request.

Can I reroute my package?

For insurance reasons, LALI Jewels is not able to reroute packages once they ship.

What happens if I am not home to receive my package?

All packages are shipped with a signature required. If you are traveling or not expecting to be home, contact us when you place the order and we will gladly hold the shipment until you are available. Should the order ship, FedEx will typically make 3 consecutive delivery attempts and then return it back to the sender. After each attempt, you will generally have the opportunity to pick up the package from a local facility. You can find the address of your pick-up location either on a door tag left by the delivery person or by calling 1-800-GO-FEDEX and referencing your tracking number.

What should I do if my package arrives damaged?

If your delivery package appears to have been tampered with, please refuse delivery and contact LALI Jewels customer service immediately via email at info@lalijewelry.com or call LALI Jewels during regular business hours at 212.944.2277.

Where do you ship from?

All online orders are shipped from LALI Jewels' New York City headquarters.

What do I do if I receive the wrong or a defective item?

If you receive the wrong or a defective item, please contact LALI Jewels immediately via email at info@lalijewelry.com or call LALI Jewels during regular business hours at 212.944.2277.

Can my order be shipped to a PO Box?

LALI Jewelry uses FedEx to ship orders over $75 USD and can not deliver to PO Boxes.